UK consumers have no idea how a call centre treats financial details
Almost all UK consumers have no idea what happens to any financial information they give over to call centre personnel over the phone, according to the latest survey to be commissioned by...
View ArticlePeople don’t trust how businesses use their personal data
People are usually uncomfortable giving away personal information to businesses, and some of them completely refuse to give any personal data at all. These are the results of a Digital Catapult study...
View ArticleThe unstoppable rise of mobile ecommerce
Legacy infrastructure is failing to keep up with the increasingly fast developments in technology that are taking place within ecommerce. A Unified Commerce Platform allows retailers to optimise and...
View ArticleThe rise of the ‘throwaway’ app
With over two million mobile apps available on iOS and Android, and with these numbers rising all the time, the stark reality is that only apps with quality content and an exceptional customer...
View ArticleDigital goods protected by UK consumer law
The UK has changed its consumer laws whcih now, for the first time, protect a buyer purchasing digital goods. The consumer law overhaul is hailed as “the biggest for a generation“. Starting from today,...
View ArticleHow to protect yourself against the upcoming “perfect storm of fraud”
Kount, a leading supplier of fraud protection and sales boosting technology, has revealed three current tends converging to create the perfect storm of fraud, along with tips that both vendors and...
View ArticleThis season’s fashion trend is debuting in a chelfie near you
Brands are looking for ways to engage with their customers on social media – creating content, engaging in dialogue with consumers or sometimes jumping on an event or a trend like the recent London...
View ArticleWindows 10 reaches the 110 million mark as growth continues
Microsoft has been releasing regular updates concerning Windows 10 adoption. At the end of August, Yusuf Mehdi, Corporate Vice President of Marketing for Windows and Devices, shared the news on Twitter...
View ArticleWhat are the main factors leading to startup success?
Starting a business from scratch is a daunting prospect. No matter how sure you are of your company’s potential, there are many factors, some of which will be out of your control, that could derail a...
View ArticleRethinking self-service to improve the customer experience
The “self-service” concept is nothing new. In fact, consumer-world self-service is older than many of us, whether you want to look to the introduction of self-service supermarkets circa 1930 or, from a...
View ArticleThe Payments Triangle – How to choose the right payments system
Trying to get to the heart of what makes a truly fit for purpose payments solution is complex and challenging. There are endless facets and characteristics that can appear impossible. Yet despite this...
View ArticleBrands losing consumer trust over data handling
Recent high-profile data breaches that occurred in the past year have put the fear of data loss into consumers, a new study suggests, adding that more than half of those who have shared info with...
View ArticlePutting together the customer service puzzle
The customer service industry is essentially one large puzzle – many different components are required to make the bigger picture, the main component being the actual customer. Recently we’ve seen the...
View ArticleWhy 40 per cent of consumers abandon bank on-boarding
Traditional banks’ dominant position in the value chain is under threat. They are involved in a growing battle for consumers’ business, driven by an increasing amount of competition from challengers,...
View ArticleShopping through chat – conversational ecommerce is right here, right now
Conversational ecommerce is probably not new. It existed in some form or the other since the earliest days of online shopping. You called up the shop owner (whose website you were looking at) when you...
View ArticleWhat is a shop? The evolution of the retail store
Remember the days when a shop was a shop? A customer entered, evaluated items, purchased what they wanted, and left with said items in-tow. With the growth of e-commerce, a shop’s purpose is no longer...
View Article5 things businesses need to know about chatbots
A lot has been said about chatbots, the hottest new technology, over the past several weeks. However, while this may be the first time you’re hearing the literal term ‘chatbots’, the functionality of a...
View ArticleDigital onboarding: Compliance is no longer an issue
Consumers increasingly expect to be able to transact business online — whenever they need to and wherever they want. For heavily regulated industries such as financial services this has proven to be...
View ArticleWhat can retailers learn from Pokémon Go?
I wonder if you are as staggered as I am at the recent furore around Nintendo’s new mobile game, called Pokémon Go. With the Pokémon franchise having already dominated the respective worlds of...
View ArticleEnhancing the social experience in bars and restaurants
It’s almost guaranteed these days that there’s a smartphone in every pocket or handbag, in any bar or restaurant you visit. And they’re being taken out and used – all the time. Checking-in, selfie...
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